Privacy Policy
Privacy policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from tenthmart.com (the “Site”).
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
– Communicate with you;
– Screen our orders for potential risk or fraud; and
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Minors
The Site is not intended for individuals under the age of [[INSERT AGE]].
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@tenthmart.com or by mail using the details provided below:
TenthMart – Online Shop in Australia
[Re: Privacy Compliance Officer]
PO Box 2082, Coolalinga, NT 0839
Personal Identification Information
- Information customers give us:
We may collect personal identification information from users in different ways, like, when users visit our site, register on the site, place an order, fill out a form, respond to a survey, subscribe to the newsletter and in connects with other activities, services, features or resources we have on our site.
- What kind of information:
Users may be asked for, name, email address, mailing address, phone number, debit/credit card information etc. when required. Whenever the users interact with our website we get information like their browser names, device type, the means of connection with our site, their internet connection details, their location, and other similar information.
- Automatic Information (Cookies):
We receive and store certain types of information whenever the user interacts with us. For example, like many web sites, we use “cookies,” to enhance user experience. The user may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. If they do so, note that some parts of the site may not function properly.
- E-mail Communications:
We get the user’s email addresses when they place an order through our website. We send our newsletter and different offers according to the customer profile to them. If the user does not want to receive e-mail or other mail from us, they can unsubscribe easily.
- Payment:
If you have already made a payment twice for your single purchase, then please contact your bank to reverse the payment or cancel the payment as in TENTHMART we have no control or access to your payments. Your payment related information is also kept secret to us from the bank. During the payment process, if you get disconnected then please contact your bank to ensure if the payment went through or not, if not then please make the payment again.
How we use this information?
TENTHMART collects and uses Users personal information for the following purposes:
- To improve customer service:
Your information helps us to more effectively respond to your customer service requests and support needs.
- To improve our Site:
We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To process transactions:
We may use the information users provide only to respond to their product requests. We do not share this information with anyone else except to the extent necessary to provide the service.
- To send periodic emails:
The email address Users provide us for order processing, will only be used to send them information and updates related to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information?
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
- When Using TENTHMART:
When you use tenthmart.com or contact us via phone or email, you consent to receive communication from us. You authorize us to communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the website and/or your order placed on the Website. Additionally, any disclosures posted on the site or sent to you by email fulfil the legal obligation of communication made in writing.
- Account Usage and Responsibility:
If you wish to register your account with the tenthmart.com, you shall be required to create an account by registering in the details prescribed in the website registration form to sign up. You will then receive a password or one-time PIN with which you can login to the website to place orders.
If you use the website, you will be responsible for maintaining the confidentiality of your username and password and you will be responsible for all activities that occur under your username and you will be under the obligation to restrict access to your computer or mobile phone to prevent unauthorized access to your account.
You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. You agree that if you provide any information that is untrue, inaccurate, not current or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this Terms of Use, we have the right to suspend or terminate your membership on the website.
The Website may be inaccessible for such purposes as it may, at its sole discretion deem necessary, including but not limited to regular maintenance. However, under no circumstances will TENTHMART be held liable for any losses or claims arising out of such inaccessibility to the Users and the Users expressly waive any claims against TENTHMART in this regard.
Changes to this privacy policy
TENTHMART has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page, send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site.